Foot Locker

If I could leave a 0 star rating, I would! Let’s begin with the in store experience. It took a while for me to be greeted or asked if I needed help. ( There were no other customers in the store at the time). One employee appeared to be on the phone and the others aimlessly having a conversation that did not involve sneakers. I encountered three employees - A Caucasian male with glasses, black male with a stocky build , and Latino male that rung up my purchase. Not one of them checked to ensure the sizes matched. Which leads to a greater issue- me finding today that the shoes were - different ! I had 2 left shoes ! One shoe a size 4! Another shoe a size 2! Moreover, I live in Philadelphia! 2 hours away! Aside from me needed the shoes tonight - when I contacted the store to share with them the problem. Justin ( Associate Manager supposedly) expressed he was unsure of the procedure when customers check out! I restated what he said to me and Justin goes on to say he is not the head manager. I asked when the head manager would be in- he proceeded to express he didn’t know ! The conversation continues and literally went no where ! I recommend training of all staff including those In management! I look forward to speaking with Ryan ( the head manager ) to resolve this issue and huge inconvenience! Who would think that purchasing boots would be such a challenge 🤷🏾‍♀️! Either way - don’t waste your time patronizing this store. Go somewhere else!!!

i was grateful to be greeted at the front and i felt very welcomed. when it came to looking for shoes however i kept looking for an employee and the only one who approached me was the employee Jose. He was extremely helpful and even offered some suggestions and they really caught my attention. all in all i had a great experience for my first time at this location.

The store was very clean and neat. The staff was very attentive and helpful. They greeted me upon entering and were very pleasant. When I found what I was looking for the salesman helped me right away. Everything I needed was in stock and ready for me. Excellent experience!

My kids are obsessed with sneakers so I’m in a lot of sneaker stores very often. Today I went into Short Hills footlocker to pick up a reservation. I was greeted by Melissa who recognized me as a customer from another footlocker I also shop in. It was a great experience. She is so professional, energetic, kind, helpful and overall pleasant. It was really nice to have such great customer service by Melissa. I recommend that anyone that needs sneakers to ask for her!

They helped me find what I need and didn’t try to sell me anything I didn’t come in looking to buy.